Who answers what
- Front desk
- +64 3 442 6180 — staffed 24 hours, every day. Late arrivals, anything on the night.
- Reservations
- +64 3 442 6194 — 7am to 8pm. Rooms, rates, packages, groups.
- [email protected] for reservations, [email protected] for anything else, including complaints.
- Post
- Watermark Point Hotels Ltd, 41 Peninsula Road, Kelvin Heights, Queenstown 9300, Otago, New Zealand
- Restaurant bookings
- +64 3 442 6180, or through the form below.
- Media and suppliers
- [email protected], marked for the general manager.
There is no booking engine on this website. Every enquiry is read by a person at reservations, who replies with what is free, what it costs and what the conditions are.
41 Peninsula Road, Kelvin Heights
Queenstown 9300, Otago, New Zealand. On the south side of Frankton Arm, 6.4 km from the airport and 8.1 km from the town centre by road.
Coordinates -45.0369, 168.6906. Free parking on site, 54 bays, no permit needed.
Questions we are asked most
What are check-in and check-out?
Check-in from 3pm, check-out by 10am. The front desk is staffed around the clock, so a late arrival needs no warning. Luggage is held before and after those hours at no charge.
Is parking included?
Yes. Forty-eight open bays and six covered bays on site, included in every rate, no permit needed. Two bays have EV chargers on a first-come basis.
How do we reach the town centre?
By road it is 8.1 km around Frankton Arm, about twelve minutes. From the jetty at the end of Peninsula Road the water taxi runs to Queenstown Bay in roughly ten minutes; the timetable is at reception.
Who may enter the gaming floor?
The Walter Peak Room admits guests and visitors aged 20 and over on production of photo identification. It is open 12pm to 2am. Gaming takes place on the premises only.
Do you take dogs?
Assistance dogs everywhere in the building. Other dogs in eight ground-floor Garden Rooms at NZ$45 per stay, arranged in advance.
What is the cancellation window?
Flexible rates cancel free of charge up to 24 hours before the 3pm arrival. Packages and advance-purchase rates are set out in full in the terms of stay.
Send an enquiry
A room, a table, a treatment, a meeting, a wedding or the casino floor. Required fields are marked. Reservations reply the same day in most cases and within one working day in all of them.
Your details
What you send in this form goes to one mailbox at reservations and is used to answer the enquiry. It is not sold, not passed to a third party for marketing, and not used to build a profile.
If the marketing box is ticked, the address is added to a seasonal list of three or four emails a year, each carrying an unsubscribe link that works immediately. If it is not ticked, nothing is sent beyond the reply.
Enquiries are kept for twenty-four months and then deleted. Under the Privacy Act 2020 you may ask what is held about you and ask for it to be corrected; write to [email protected]. Full detail is in the privacy notice.
